Introduction

This section includes information on the conditions of access and use of this website, owned by:
  • Description: FUSTA CULTURE, S.L.
  • I.D.: B67179648
  • Registered office: C/ Diputació Nº 433, 4º1ª. 08013 BARCELONA
  • E-mail: hola@fustaculture.com
  • Number of register: 38038075
FUSTA CULTURE S.L. offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications of the website, the user accepts these Terms and Conditions. For the access to the website, the registration of the Users will not be required. However, in order to contract any of the services offered by FUSTA CULTURE S.L., the User’s registration and acceptance of these conditions will be required before formalizing the payment. Through the website, FUSTA CULTURE S.L. offers watches and straps. The present Terms and Conditions of FUSTA CULTURE S.L. described below, define the rights and obligations of FUSTA CULTURE S.L. and Users in the framework of the website. These are the only Terms and Conditions applicable to the use of the website (without prejudice to the fact that specific services may exist for certain services) and to the contracting of orders through the website and they replace any other conditions, except by prior agreement and in writing between FUSTA CULTURE SL and the User.

User Data

In order to acquire the products offered through the Website it will be necessary for the User to register through the registration form available on the Website. The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses. In the event that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must communicate this situation to FUSTA CULTURE S.L. Immediately. The User must check that their data is correct and complete and inform FUSTA CULTURE S.L. When there is any variation and / or modification in the information you have provided in the purchase process.

Orders and conditions of sale

The services and products offered through the FUSTA CULTURE S.L. are intended for the purchase by the Users of watch glasses of the FUSTA CULTURE brand. To be able to place an order from FUSTA CULTURE S.L., the User must be over 18 years of age. From this website, FUSTA CULTURE S.L. will send orders across Europe. To place orders through the Website, the User must provide a series of data prior to the purchase, through the purchase form, and that will be necessary to manage your purchase order.

Price, payment method and discount codes

Once the form data has been completed, the User must proceed to pay for the order through the means of payment specified on the Website. After the payment is made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the mode of shipment requested and the destination address. If at the time of payment there is an incident that prevents payment, the user will receive an automatic payment error message and your order will not be processed until the payment process is completed successfully. The prices of the services are expressed in Euros (€), including taxes and management and shipping costs, the amount of which will be indicated at the time of the final confirmation of each order. All the prices shown are final prices, the Value Added Tax (VAT) being expressly included, without prejudice to the fact that the user will have at all times information disaggregated of the price of the product. FUSTA CULTURE S.L. may periodically offer discount codes to its Users. These discounts can only be applied according to the instructions specified by FUSTA CULTURE S.L. with respect to each code, and in any case, Users may only use a single code per order. The use of discount codes will not be compatible with certain promotional actions and collections.

Information about products and services of FUSTA CULTURE S.L.

The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have a merely informative function. Therefore, FUSTA CULTURE S.L. declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures at its disposal to correct as soon as possible the aforementioned errors or omissions after having been informed of them.

Warranty and right of withdrawal

Warranty

Warranty period: two years from the date of purchase. This warranty covers manufacturing defects in the watch (watch movement, indexes, dial and hands). Other parts than those mentioned above are not covered by this warranty. For this warranty to cover the substitutions, contact Fusta Culture via email. In the email you must specify your name, address, order number and a detailed description of the problem. Finally, write “Purchase claim” as the subject of the email and send it.
    Please note that repairs / replacements will be charged in the following cases, even during the warranty period.
    • Faults or damage caused by improper use or carelessness (bumps, dents, crushing, broken glass, etc.)
    • Failures or damages caused by an unjustifiable repair or modification.
    • Failures or damage caused by fire or water, or a natural disaster such as an earthquake.
    • Aesthetic changes that occur during normal wear and tear and aging (small scratches, etc. in the case and / or glass, alteration of the color of the belt and peeling of the plating).
    • In case the purchase receipt and date indicated are not available.
    • The replacement of the battery will be charged even during the warranty period.
    • In the event that the damages are covered by the guarantee, the customer must send the product (shipping costs must be borne by the customer). Once received, repaired or replaced (if necessary), Fusta Culture will send the watch to the customer free of charge. This warranty ensures that you can receive a free replacement in accordance with the terms set forth in this document and within the stated term, and may not restrict any legal rights of the client.

    Withdrawal

    In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of 14 calendar days to return the entire order or , if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons. However, the User must be responsible for the direct cost of return to FUSTA CULTURE S.L., whether it returns the order in full or decides to return only some of the products of the order. To formalize the return, you must contact FUSTA CULTURE S.L. in the following form. Received such communication, FUSTA CULTURE S.L. It will indicate the way of sending the order to your offices or warehouses. FUSTA CULTURE S.L. is not responsible for the courier company that the User contracts for the return of the order. In this sense, FUSTA CULTURE S.L. recommends the User to require the courier company to provide proof of delivery once the courier has deposited the product in the offices / warehouses of FUSTA CULTURE SL, so that the User has proof that the product has been delivered correctly to FUSTA CULTURE SL. The costs of the return of the order (such as shipping costs through courier companies) will be covered directly by the User. The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that FUSTA CULTURE S.L. the return can be denied. Once FUSTA CULTURE S.L. receive the order and check that it is in good condition, FUSTA CULTURE S.L. will proceed to return all the amounts paid by the User. If the User decides to return the order in full, FUSTA CULTURE S.L. will return to the User all the amounts that the latter has paid (including shipping costs). If the User only wishes to return one or some of the products that were part of the order, FUSTA CULTURE S.L. You can not return the shipping costs that the User has paid for the entire order. FUSTA CULTURE S.L. informs the Users that the term of the return of the amounts paid will depend on the method of payment that the User had used when buying the product:
    • If the User has made the payment by credit / debit card, FUSTA CULTURE S.L. will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.
    • If the User has made the payment through PayPal, FUSTA CULTURE S.L. will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract.
    In any case, FUSTA CULTURE S.L. return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the user has informed of its decision to withdraw from the contract.

    Product Change Policy

    FUSTA CULTURE S.L. does not allow the exchange between a product purchased by the User for another product that is offered on the Website. In the event that the User wants to make the change in a product, he must exercise his right of withdrawal on the same as established in clause 6.2 and subsequently buy the new product he desires.

    Use of the Website

    The use of the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind is not allowed. It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of “spam” and, in general, any type of inconvenience or inconvenience unnecessary. The User agrees to make a lawful, diligent, honest and correct use of all information or content accessed through the Website or third-party websites to which access is made through the website links, and all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions. Likewise, the User acquires the commitment not to provoke, maliciously or intentionally, any damage or prejudice that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations to the contents or systems of the Website. FUSTA CULTURE S.L. reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and / or breach any of the conditions that appear in this document.

    Intellectual or Industrial Property

    The intellectual property rights of the page, its source code, design, navigation structures and the various elements contained therein are the property of FUSTA CULTURE SL, to whom corresponds the exclusive exercise of the exploitation rights thereof in any form and in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation. FUSTA CULTURE S.L. informs that it does not grant a license or express or implied authorization whatsoever on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website.

    Hipervínculos

    Los hipervínculos contenidos en el sitio web pueden dirigir a páginas web de terceros. FUSTA CULTURE S.L. no asume ninguna responsabilidad por el contenido, informaciones o servicios que pudieran aparecer en dichos sitios, que se entenderán ofrecidos exclusivamente carácter informativo por parte de FUSTA CULTURE S.L., y que en ningún caso implican relación, aceptación o respaldo alguno entre FUSTA CULTURE S.L. y las personas o entidades titulares de tales contenidos o titulares de los sitios donde se encuentren.

    Partial nullity

    In case any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.

    Modifications

    The information that appears on this Website is current as of the date of its last update. FUSTA CULTURE S.L. reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will occur from the moment of its publication on this Website.

    Notifications

    All communications between FUSTA CULTURE S.L. and the User relating to the contracting of orders through the Website, shall be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

    Language

    FUSTA CULTURE S.L. You can translate these Terms and Conditions, your Privacy Policy, or any other operational standard, policy or procedure that may be published on the Website. The Spanish version will prevail in case of conflict.

    Applicable legislation and jurisdiction

    These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Courts of the place of residence of the User. Also, in accordance with the provisions of  Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer disputes, FUSTA CULTURE S.L. informs you that, in case of dispute, the resident user of the European Union may go to the “Online Platform for Conflict Resolution” developed by the European Commission, in order to try to settle out of court any dispute arising from the provision of services by FUSTA CULTURE SL. To access the “Online Platform for Conflict Resolution” you can do so through the following link:  http://ec.europa.eu/consumers/odr/